Refund Policy

Order Cancellation: Within 24 hours

Return Window: 30 days

Return & Refund Policy: You may email us to request a refund within 30 days if you are not satisfied with your order.

Return Shipping: Buyer pays return shipping unless the product is defective

Return Process: Return address will be provided by email

Restocking Fee: Waived if the item is defective

Damaged Products: We take responsibility for defective goods

Missing Items: We take responsibility for defective goods

Lost or Stolen Packages: Please file a claim with the carrier

Refund Timeline: 3–7 business days after inspection of returned items

Exchanges: Available for defective products

To start a return, you can contact us at vip@primaluxgood.de.